Yes, we offer free standard shipping on all orders over $30.

Orders are typically processed within 1-3 business days. You'll receive an email confirmation once your order has been shipped.

Standard shipping usually takes between 5-7 business days. For expedited shipping options, please check during checkout.

We accept returns within 30 days of purchase. Custom products (such as personalized jewelry) are not eligible for a return. The jewelry must be returned in its original condition and packaging. Refunds are processed within 14 days of receiving the returned item.

If you're looking to return an item, please contact our customer service at info@sentimelle.com with your order number. Our support team will get in touch and guide you through the process.

We accept all major credit cards, PayPal, and other popular payment methods such as Apple Pay. For a detailed list, please check our payment methods section on the checkout page.

Absolutely. We utilize high-grade encryption and secure servers to ensure all transactions are processed safely.

Every Sentimelle item is made with premium materials and enhanced with top-notch gold and rhodium plating. These qualities give our jewelry lasting resilience. For optimal shine and durability, we recommend taking off your jewelry before showering, exercising, and avoiding contact with perfumes, lotions, and other chemicals.

Yes, every Sentimelle piece is accompanied by a lifetime warranty, specifically covering structural and manufacturing defects. Damages stemming from wear and tear, tarnishing due to exposure to chemicals, or other external factors are not covered under this warranty. If you believe your concern falls within our warranty terms, please reach out to us at info@sentimelle.com with details and accompanying images. Upon verification, we will be happy to offer a replacement piece.